Frequently asked questions to help you buy a voucher, a gift box or an item - L'AUBERGE DE LA POMME
Are gift boxes sent immediately after purchase?
L'AUBERGE DE LA POMME gift boxes are sent immediately after purchase, whether in digital version or as a gift pouch to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various gastronomic experiences, such as the 5-course tasting menu or the Saturday lunch. All our gift boxes are offered by the establishment L'AUBERGE DE LA POMME.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at L'AUBERGE DE LA POMME.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the box set by email, by mail, or pick it up in person when placing your order. L'Auberge de la Pomme also offers immediate digital delivery for instant receipt.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can offer them to different people for a unique culinary experience at L'AUBERGE DE LA POMME.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for L'AUBERGE DE LA POMME, select the dedicated option during your online purchase. You can then share a link via email or on social media to allow participants to add their contribution.
How can I choose the amount for a gift card?
The gift boxes from L'AUBERGE DE LA POMME are available in predefined amounts, corresponding to specific gastronomic experiences. You can choose from the proposed options, such as the Gourmet Box at 195 € or the Champagne Tasting Box at 285 €, to offer an unforgettable culinary experience.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. This way, you can manage your gift boxes for L'AUBERGE DE LA POMME.
How can I empty my cart?
To empty your cart at L'AUBERGE DE LA POMME, click on the cart icon at the top right of the page, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, and you can give them to your loved ones to discover the refined cuisine of L'AUBERGE DE LA POMME.
How do I remove a gift box from my cart?
To remove a gift box from your cart at L'AUBERGE DE LA POMME, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a L'AUBERGE DE LA POMME gift box, select your box from our gourmet options, add it to your cart, and personalize it with a message before finalizing your order.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift box at L'AUBERGE DE LA POMME and let the recipient choose their experience from our various menu and tasting options.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At L'AUBERGE DE LA POMME, you can choose and customize your box to your liking, with immediate digital delivery or a gift package delivered to your home.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at L'AUBERGE DE LA POMME.
Is the gift box customer service reachable by phone?
L'AUBERGE DE LA POMME's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment L'AUBERGE DE LA POMME.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The chat's opening hours are displayed on the contact page of our establishment, L'AUBERGE DE LA POMME.
Is there a dedicated customer service for gift boxes?
L'AUBERGE DE LA POMME provides you with a dedicated customer service for any questions regarding the use of your gift box. You can benefit from assistance by phone, email, or through our online form.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box at L'AUBERGE DE LA POMME. We explain how to book and enjoy your gastronomic experience according to your preferences.
Is spa access included in my gift box?
Access to the spa is not included in L'AUBERGE DE LA POMME's gift boxes. To enjoy a gastronomic experience, our gift boxes offer menus based on seasonal products, created by our chef William Boquelet.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a L'AUBERGE DE LA POMME gift box has access to the same services as other customers, subject to the establishment's reservation conditions and availability.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find there the menus offered by Chef William Boquelet, as well as the beverage options and the included services. This information is valid for our establishment L'AUBERGE DE LA POMME.
Is parking included in my gift box?
The L'AUBERGE DE LA POMME gift box does not include parking. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
The gift boxes from L'Auberge de la Pomme do not include breakfast. The included services vary depending on the chosen box, with menus ranging from 2 to 5 courses, accompanied by drinks and petit fours, for a gastronomic experience in Normandy.
Is special attention given to the recipient of a gift box?
L'AUBERGE DE LA POMME warmly welcomes gift box beneficiaries with special attention. The establishment offers tasting menus and unique culinary experiences, highlighting seasonal produce and Norman traditions. You will enjoy a smiling welcome and delicious cuisine in a memorable setting at L'AUBERGE DE LA POMME.
Is a welcome drink included in my gift box?
Yes, a welcome drink is included in your gift box, with a cocktail with or without alcohol selected by our sommelier at L'AUBERGE DE LA POMME.
Should we bring towels to the Spa?
Towels are provided by our establishment L'AUBERGE DE LA POMME for your comfort during your visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in gift pouch version and can be sent immediately in digital format. At L'AUBERGE DE LA POMME, we offer you the possibility to choose and customize your gift boxes with all your wishes.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately according to your choice, with secure and direct pricing shipping, at our establishment L'AUBERGE DE LA POMME.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the volume ordered at L'AUBERGE DE LA POMME.
Do you offer an advantageous and personalized solution for works councils (CSE)?
L'Auberge de la Pomme offers custom solutions for corporate committees, with preferential rates and customization options, for gift boxes tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply provide us with your order number and the new address. We will update the information associated with your gift box for L'AUBERGE DE LA POMME.
How can I leave a review for my gift box?
You can share your feedback on your experience at L'AUBERGE DE LA POMME by logging into your customer account. Your feedback is valuable to us and helps us continue to offer you exceptional cuisine, inspired by the best Norman and French traditions.
How can I contact the store?
For any questions regarding your gift box, you can consult the information available on our website or the terms of the establishment. Our gift boxes are customizable and can be delivered immediately in digital version or in a gift pouch to your home, at our establishment L'AUBERGE DE LA POMME.
Is there a dress code for the gift box?
For your culinary experience at L'AUBERGE DE LA POMME, smart casual attire is recommended to respect the elegant and convivial atmosphere of our establishment.
From what age can I get a treatment?
L'Auberge de la Pomme offers gift boxes for gastronomic experiences starting at 150 € for two people, with no mentioned age restriction. The establishment L'AUBERGE DE LA POMME focuses on seasonal cuisine and local products, thus offering a refined culinary experience.
Is it absolutely necessary to make a reservation?
It is necessary to make a reservation to use your gift box at L'AUBERGE DE LA POMME.
How can one access the hotel from the airport?
Access to L'AUBERGE DE LA POMME from the airport depends on the means of transport you choose. You can opt for a taxi, a rental car, or public transportation. The establishment L'AUBERGE DE LA POMME is located in Les Damps, in the Eure department, in Normandy.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at L'Auberge de la Pomme, where a warm welcome and a passion for quality cuisine are guaranteed.
Are pets allowed in the establishment?
L'AUBERGE DE LA POMME accommodates pets, subject to the establishment's conditions. To fully enjoy your stay, it is recommended to check the terms directly with the establishment L'AUBERGE DE LA POMME.
Where can I find the menus?
The menus of L'Auberge de la Pomme are available on the detailed sheet of each gift box or directly on the establishment's website. The menus offered vary according to the seasons and the available products, for a constantly renewed culinary experience at L'Auberge de la Pomme.
What are the hours of operation?
The opening hours of L'AUBERGE DE LA POMME vary depending on the day and the services offered. To make the most of your gift box, it is recommended to check the opening hours and reservation details directly on the establishment's website.
Is there parking available near the establishment?
L'Auberge de la Pomme does not explicitly mention the presence of nearby parking on its website. We recommend verifying this information directly with the establishment L'AUBERGE DE LA POMME.
What are the delivery methods for gift boxes/vouchers?
L'AUBERGE DE LA POMME gift boxes can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home, with customization as you wish.
Is postal delivery offered?
L'Auberge de la Pomme offers the postal sending of its gift boxes. You can choose immediate digital sending or the sending of a gift pouch version to your home to offer an unforgettable gastronomic moment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences at L'AUBERGE DE LA POMME. These boxes include tasting menus and stays, but no physical products to order or deliver.
Is the gift box available in physical format?
Yes, the L'AUBERGE DE LA POMME gift box is available in a physical format. You can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Yes, the L'AUBERGE DE LA POMME gift box is presented in an elegant pouch, ready to give.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box from L'AUBERGE DE LA POMME. This format allows you to benefit from an immediate discount via email, for a simplified and instant gift experience.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs are calculated according to the conditions of the establishment L'AUBERGE DE LA POMME.
Do you deliver gift boxes internationally?
L'Auberge de la Pomme offers international delivery of its gift boxes, with varying shipping costs and delivery times depending on the destination. The boxes can be sent immediately in digital version or as a gift pouch to your home, for a gourmet experience to offer without waiting.
What are the delivery times for gift boxes by mail?
L'AUBERGE DE LA POMME gift boxes are shipped within 48 hours after the order. The delivery time depends on your shipping address and the chosen shipping method.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent immediately in digital version, and you can choose to receive them in a gift pouch at home. At L'AUBERGE DE LA POMME, we guarantee fast and secure delivery.
Is express delivery available?
"L'Auberge de la Pomme" offers immediate digital delivery, as well as physical delivery to your home. You can choose the option that suits you best when placing your order.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your purchase at L'AUBERGE DE LA POMME.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail during your order. The box is sent immediately in digital version or as a gift pouch to your home, depending on your preference, at our establishment L'AUBERGE DE LA POMME.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the order date. Your L'AUBERGE DE LA POMME gift box will be sent in a gift envelope to the address of your choice.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment L'AUBERGE DE LA POMME.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At L'AUBERGE DE LA POMME, we invite you to fully enjoy the culinary experience offered by our chef William Boquelet.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy a unique culinary experience, composed by chef William Boquelet, in our restaurant L'AUBERGE DE LA POMME.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions. L'Auberge de la Pomme offers a cuisine of the moment with the best seasonal products, for an unforgettable gastronomic experience.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase at our establishment L'AUBERGE DE LA POMME.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions specified during your reservation at L'AUBERGE DE LA POMME.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability at L'AUBERGE DE LA POMME. The rescheduling terms are outlined in the general terms and conditions of your gift box.
Can I convert my gift box into a gift card?
L'AUBERGE DE LA POMME gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience at our establishment, such as a tasting menu or a Saturday lunch.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
L'Auberge de la Pomme offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique menus and experiences. You can discover these offers on our website and choose the one that best fits the event to be celebrated at L'Auberge de la Pomme.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
L'Auberge de la Pomme offers gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You will find tasting menus and unique culinary experiences to celebrate these special moments at our establishment L'AUBERGE DE LA POMME.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by L'AUBERGE DE LA POMME are official and guaranteed without intermediaries, as they come directly from our establishment. You thus benefit from the best rates and secure payment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in L'AUBERGE DE LA POMME's gift boxes correspond to the menus offered by the establishment, with options such as the 5-course tasting menu or the Saturday lunch. The gift boxes also include drinks and gourmet surprises, for a complete culinary experience according to the seasonal products.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment L'AUBERGE DE LA POMME.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at L'AUBERGE DE LA POMME.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. You can thus shop with complete peace of mind at L'AUBERGE DE LA POMME.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible for the gift boxes of L'AUBERGE DE LA POMME. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options offered during your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from L'AUBERGE DE LA POMME are specially designed to offer a unique gastronomic experience, highlighting the creations of Chef William Boquelet and seasonal products. Each box allows you to discover the refined and traditional cuisine of our Normandy establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at L'AUBERGE DE LA POMME.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital dispatch and a secure payment directly to the establishment L'AUBERGE DE LA POMME.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at L'AUBERGE DE LA POMME.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At L'AUBERGE DE LA POMME, the security of your payments is ensured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account, where you will find the details of your purchases of gift boxes for L'AUBERGE DE LA POMME.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. You benefit from a secure and direct payment to the establishment L'AUBERGE DE LA POMME.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at L'AUBERGE DE LA POMME. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to L'AUBERGE DE LA POMME establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Simply check its validity and usage in the general terms and conditions of our establishment L'AUBERGE DE LA POMME.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the establishment L'AUBERGE DE LA POMME.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of L'AUBERGE DE LA POMME establishment.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order, which will then be included with the gift box. This way, you can customize your gift according to your preferences at L'AUBERGE DE LA POMME.
Can we add options to your gift box offers?
The gift boxes from L'AUBERGE DE LA POMME can be customized with options depending on availability and the conditions specified at the time of purchase.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your L'AUBERGE DE LA POMME gift box, we offer premium packaging options that you can choose during your online order. Your L'AUBERGE DE LA POMME gift box will be ready to give.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding, for an unforgettable culinary experience at L'AUBERGE DE LA POMME.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment L'AUBERGE DE LA POMME.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. The beneficiary of your gift box can then book their dates at the establishment L'AUBERGE DE LA POMME.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at L'AUBERGE DE LA POMME.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a L'AUBERGE DE LA POMME gift box for another of equal or greater value, subject to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box from L'AUBERGE DE LA POMME, being a service, cannot be refunded or exchanged.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At L'AUBERGE DE LA POMME, these conditions are specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be requested for quick processing according to the conditions of L'AUBERGE DE LA POMME establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box from L'AUBERGE DE LA POMME depends on the general terms and conditions of our establishment L'AUBERGE DE LA POMME.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at L'AUBERGE DE LA POMME.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the conditions specified at the time of purchase in our establishment L'AUBERGE DE LA POMME.
How can I redeem the cashback?
To use your gift box, simply make a reservation directly with the establishment according to availability. The box is valid for a gastronomic experience at L'AUBERGE DE LA POMME.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box from L'AUBERGE DE LA POMME depend on the purchase conditions. The beneficiary can book their dates with the establishment and enjoy their culinary experience according to availability, at our L'AUBERGE DE LA POMME.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from L'AUBERGE DE LA POMME are neither exchangeable nor refundable. They allow the beneficiary to book their dates at the establishment to enjoy a gastronomic experience according to availability and the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for L'AUBERGE DE LA POMME gift boxes. We invite you to check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation of your gift box at L'AUBERGE DE LA POMME depends on the availability of the establishment. We recommend that you book as soon as possible to guarantee your culinary experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password at L'AUBERGE DE LA POMME.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at L'AUBERGE DE LA POMME, have your gift box number ready, as it is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment. L'Auberge de la Pomme offers the 'L'Apple Déj'' menu on Saturday lunch, for a gastronomic experience in Normandy.
Can I use my gift box on holidays?
The use of your gift box at L'AUBERGE DE LA POMME may vary depending on the establishment's availability. We recommend checking the dates and conditions directly when making your reservation.
Can I freely choose my dates with a gift box?
You can book your dates according to the availability of L'AUBERGE DE LA POMME.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment L'AUBERGE DE LA POMME.
Can I make a reservation by phone with my gift box?
Reservation by phone with a gift box is possible at L'AUBERGE DE LA POMME.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the establishment L'AUBERGE DE LA POMME.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to exchange your gift box for a box of equal or lesser value, according to the conditions of L'AUBERGE DE LA POMME establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at L'AUBERGE DE LA POMME. Any additional charges or options, such as extra drinks or non-included services, are at your expense. The menus and experiences offered, such as the 5-course tasting menu or the Saturday lunch, are fully covered by your gift box.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. For any changes, the establishment L'AUBERGE DE LA POMME offers you to book your dates directly with the establishment.
Can my gift box be used all at once?
Your gift box for L'AUBERGE DE LA POMME is valid for a single use, according to the establishment's conditions. You will thus be able to fully enjoy a gastronomic experience by tasting the creations of chef William Boquelet.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for a gastronomic experience at L'AUBERGE DE LA POMME, where Chef William Boquelet offers you cuisine of the moment with the best seasonal products. Enjoy a delightful culinary journey in our Norman establishment L'AUBERGE DE LA POMME.
Is my gift box valid in only one establishment?
Your gift box is valid only for a gastronomic experience at L'AUBERGE DE LA POMME, located in Les Damps, Eure. You will thus be able to discover the cuisine of chef William Boquelet, who highlights seasonal products and Norman culinary traditions.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your culinary experience depends on the availability and specific conditions at L'AUBERGE DE LA POMME. The menus offered, such as the Gourmet Box or the 5-course Surprise Menu, can be adapted according to your preferences and the seasonal products chosen by Chef William Boquelet.
Can someone else use my gift box?
The gift box is personalized and reserved for its recipient, for a unique gastronomic experience at L'AUBERGE DE LA POMME.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested upon your arrival, according to the establishment's conditions. The details are specified on your gift box, for a gastronomic experience at L'AUBERGE DE LA POMME.
Is an ID required upon arrival when using a gift box?
Upon your arrival at L'Auberge de la Pomme, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at L'AUBERGE DE LA POMME depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at L'AUBERGE DE LA POMME, log in to your account and follow the instructions on our website. The recipient can choose their reservation dates directly with the establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly at L'AUBERGE DE LA POMME.
Is my gift card divisible? Can I use it multiple times?
It is possible to use your gift certificate in several installments, depending on the availability of our establishment L'AUBERGE DE LA POMME.
What are the check-in and check-out times?
The check-in and check-out times at L'AUBERGE DE LA POMME are set according to the establishment's availability and conditions. To fully enjoy your gastronomic experience, we recommend booking your dates in advance.
What services are included in a gift certificate?
The services included in a L'AUBERGE DE LA POMME gift voucher depend on the chosen box set. You can enjoy a seasonal menu created by chef William Boquelet, or a 5-course tasting menu, accompanied by drinks and a cocktail.
What is the difference between a gift box and a free amount voucher?
A gift box from L'AUBERGE DE LA POMME allows you to choose from predefined culinary experiences, such as a tasting menu or a Saturday lunchtime meal, while an open amount voucher gives you the freedom to pay for a service to the tune of the amount of your choice.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can review them before making your purchase for an unforgettable gastronomic experience at L'AUBERGE DE LA POMME.
How do I use a gift box during booking?
To use your gift box at L'AUBERGE DE LA POMME, book directly with the establishment mentioning your unique code. The recipient can choose their booking dates according to availability and enjoy a gastronomic experience according to the chosen gift box.
Can the gift box be transferred to a third party?
The gift box from L'AUBERGE DE LA POMME can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of an L'AUBERGE DE LA POMME gift box depends on the establishment's conditions.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment L'AUBERGE DE LA POMME.
What is the validity period of a gift box?
The gift boxes from L'AUBERGE DE LA POMME have a validity period of one year. This duration allows the recipient to fully enjoy the gastronomic experience offered by our establishment L'AUBERGE DE LA POMME.
Are children allowed?
L'Auberge de la Pomme welcomes children, but it is recommended to check the specific conditions upon booking to ensure a pleasant experience for everyone at our establishment L'AUBERGE DE LA POMME.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of our establishment L'AUBERGE DE LA POMME.
Is the spa access private?
Access to the spa is not mentioned among the services included in the gift boxes of our establishment L'AUBERGE DE LA POMME.
What types of gift boxes do you offer?
We offer gift boxes for unique gastronomic experiences, including tasting menus, lunches, and champagne tastings, designed by chef William Boquelet. These boxes allow you to discover Norman cuisine and seasonal products at our establishment, L'AUBERGE DE LA POMME.